Avaya Native Integration
On the 17th of October, Avaya Native Integration with Afiniti Enterprise Behavioral Pairing was named the Contact Centre Technology Award winner by CUSTOMER Magazine. This solution was the result of a partnership with Afiniti AI-based pairing solutions, which is now integrated into Avaya’s IX Contact Centre products. The strengths of using Afiniti’s technology lie in its observation and prediction of interpersonal behavior, which allows for matching with the right customer service representatives.
CommScope's Q3 Results
On the 17th of October, CommScope announced that the firm’s third quarter results will be released on the 7th of November before market opening. Furthermore, the firm will also be holding a conference call at 8:30AM ET to discuss the quarter’s results.
F5's First Point of Presence in Australia
F5 Networks opened up its first Point of Presence in Australia in October, as part of its growth and expansion strategy into the Asia-Pacific region. The Point of Presence will be primarily distributing and giving access to F5’s Silverline security services.
CommScope wins in German Court
On the 16thof October, CommScope announced that its patent will be upheld by the German Federal Patent Court in the face of the challenge by COMLAB. However, the competitor has filed an appeal against the court’s decision.
“CommScope remains committed to protecting the valuable innovations it delivers to its customers, and we are satisfied that the Patent Court has recognized the contributions these inventions have made in this field.” - Thomas Kummetz, VP at CommScope
Leyard Partners with Hypersign
On the 15thof October, Leyard announced a partnership with Hypersign – a market leading display manufacturer and visual communications provider. Under the strategic partnerships, the two firms will cooperate on an offering designed to meet the North American market’s needs. This new solution emerges following a recommendation from a client in response to an installation at Clemson University.
Adam Schmidt, VP at Leyard, commented that “Hypersign has a strong customer base in higher education and healthcare. The combined efforts of this partnership will result in increased opportunities across key markets including government, retail, healthcare and education".