Mitel Introduces New Version of Performance Analytics Solution
In late March, Mitel announced the introduction of improvements to its Mitel Performance Analytics solution, which include integration and support for MiVoice Connect, better integration of MiVoice MX-ONE, and an improvement customer service system which includes welcoming instructions and easier to use permissions granting. This new release is meant to address bugs occurring in call tests and diagnostic tools.
"MPA is an essential support tool that allows us to do more with less resources. Text-based alerts allow us to respond to issues before they become bigger problems for our customers, avoiding a call to the help desk.” – Mike Perrow, Principal Network Enginner at Fujitsu
Mitel Appoints Daniel Farrar as Executive VP of UCaaS
On March 6th, Mitel announced that the firm would be appointing Daniel Farrar as the Executive VP and General Manager of Mitel’s UCaaS department. Farrar brings with him more than two decades worth of managerial experience, having previously worked in positions such the CEO of Switchfly and CEO of Openlane – a SaaS provider. He has also worked in GE Capital and Morgenthaler.
“Daniel’s expertise in SaaS markets will help sharpen Mitel’s focus, enabling us to deliver best-in-class execution and take full advantage of the fast-growing opportunity in the UCaaS space.” – Rich McBee, CEO of Mitel
Mitel Announces International Partner Awards Winners
On March 1st, Mitel announced the winners of its International Partner Awards at the Mitel Next held in London. There were general awards, such as Top Services Partner awarded to 4Sight Communications, and Top International Partner awarded to Damovo Group. There were also vertical awards, such as healthcare, retail, hospitality, and government; and technological awards, such as cloud, migration to cloud, collaboration and contact center.
“2018 was a year of outstanding achievement and these awards recognize the partners whose dedication and contributions helped drive our continued success together.” – Jeremy Butt, Senior Vice President
Mitel Recognised in Yahoo Sports Technology Awards
Mitel was recently recognized for one of Yahoo Sports Technology Awards for 2019 for its work in partnership with Major League Baseball, in the categories of “Most Innovative Sports Partnership” and “Rights Holder/Governing Body/Team/Sponsor of the Year”.
“Our work with Major League Baseball perfectly embodies why dozens of professional sports teams worldwide rely on Mitel to make communications and collaboration seamless for their organizations.” – Wes Durow, CMO of Mitel
Mitel Recognises Mike Colon as Channel Chief
In mid-February, Mitel announced that Mike Colon its Vice President of Global Channels was recognized as one of the Channel Chiefs of 2019. Channel Chiefs are leaders who have shown dedication and strong initiative in developing their respective channel programmes. Mike Colon was awarded this honor as a result of his work in 2018, which included being in-charge of Mitel’s partner programme unification and implementing the firm’s new two-tier distribution strategy.